Your information

Privacy

Last updated 3 September 2026

This page explains what we hold about you and the person you are remembering, why we hold it, who else can see it, and how long it stays.

What we collect

About you

• Your name, email address and phone number, and how you prefer to be contacted
• An alternate family contact, if you give us one
• Your relationship to the person being remembered

About the memorial

• The name of the person memorialized
• The cemetery name, street address, city and ZIP code
• The section, block and plot or grave number, and any directions you give us
• The headstone material, and the condition notes we record on each visit
• The dates that matter to your family, and what they mean
• Flower and decoration preferences

The plot location is the most sensitive thing on that list. We ask for it because we cannot find a specific grave in a large cemetery without it, and it is never shown publicly.

Photographs

With your written permission, given when you book, we photograph the memorial before and after each visit. These are private. They are delivered to you through a link in your account, and are never posted publicly, shown to other customers, or used in marketing.

Payment

Payments are handled by Stripe. Card numbers go directly to Stripe and never reach us — we can see that a payment succeeded, the amount, and the last four digits, nothing more.

When you sign in

Signing in uses your Google account through Firebase Authentication. We receive your name, email address and whether Google has verified it. We never see your Google password.

When you browse

We use Google Analytics to count visits, see which pages are read, and record which steps of a booking are reached — whether someone saw the prices, opened a booking form, or got as far as the cart. It tells us how many people did each thing, not who they were. No name, email, address or plot location is ever sent to it.

Why we hold it

Who else can see it

Moonmery Grave Care is run by one person. Beyond that, information reaches only:

• Service providers we work with — a flower grower, for example. They see only their own area of the system. A flower provider can see the flowers they supply and cannot see your orders, your payment history, your photographs, or your plot location.
• Cemetery staff — only where you have authorized us to confirm access and rules, and only what is needed for that conversation.
• The companies that run our systems — Google (hosting, email, sign-in and analytics) and Stripe (payments). Both hold data in the United States.

We do not sell your information, and we do not share it for anyone else's advertising.

How long we keep it

• Photograph links expire after 90 days. Download anything you want to keep.
• Photographs and service records are deleted after one year, automatically, by a job that runs every night.
• Payment records are kept as long as tax law requires.

What you can ask us to do

Write to us and we will, within 30 days:

• Tell you everything we hold about you
• Correct anything that is wrong
• Delete your information, except records we are legally required to keep
• Send you your photographs before they expire
• Stop emailing you, other than messages about a service you have already paid for

You do not need a reason, and asking costs nothing.

Children

This service is for adults arranging care for a memorial. We do not knowingly collect information from anyone under 18.

If this page changes

The date at the top changes with it. If a change affects how we use what we already hold, we will email you before it takes effect.